Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production.
Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.
Most likely the package was returned due to an undeliverable address. Other instances include the package remaining unclaimed or refused/returned by your customer. We will contact you once the order arrives back to our facility. We would advise contacting your customer to see if they would like to proceed with the order and would wish to have the product reshipped. We may need an updated address or other information to complete the order.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
IF YOU DO ENCOUNTER A PROBLEM, PLEASE EMAIL ME AT CUSTOMER.SERVICE@FIZZLEZIZZLE.COM OR CALL AT 416-278-5455.
I WANT TO MAKE SURE YOU ALWAYS HAVE THE BEST EXPERIENCE POSSIBLE.
To TRACK YOUR PACKAGE EASILY, an email will be sent to you with tracking number. From there you can SEE WHERE YOUR PACKAGES is LOCATED AND HOW SOON THEY WILL ARRIVE AT YOUR FRONT DOOR. if you have any concerns just email us.
What if the customer picked the wrong size or color, can I change it?
why would a package be returned?
what is your replacement / return policy?
can i track my package?